Policy

Atima Policy

Merchandise Availability

We order our merchandise to be available before it is printed in our catalog or on our website. However, we may sometimes experience greater than expected demand for an item or an unforeseen delay in shipment to us. Should an item be delayed, you will be notified immediately following your order, by e-mail, or by a return phone call of the expected shipping date. We suggest you order early to avoid possible delays.

Exchanges

We are happy to exchange your purchase if you have ordered an incorrect product, but please do not damage the packaging or remove the tags and/or protective coverings from your merchandise until you’ve determined that it’s the right size. Failure to follow this instruction may result in additional charges and/or refusal of your return.

Returns

Atima will not accept returned goods without prior approval in the form of an RMA number. Packages sent to us without a valid RMA number will be refused!! Requests must be made within 10 days from receipt of goods. Refused orders and/or returns made without exchanges shall be subject to a 30% restocking/handling charge. Merchandise must be returned pre-paid as Babbitt’s Online will not accept any returns sent COD. Sorry, we cannot refund shipping charges for any return or exchanges.

All returned merchandise must be in its original, new, unused, unworn condition, and include its original undamaged packaging, attached tags, instructions, etc. Never ship an item in its original manufacturers packaging – it will arrive damaged. Please use a postal box or other adequate packaging to ensure your return is not damaged on the way back to Babbitt’s Online. Following these guidelines will prevent any unnecessary charges. Any Special Order, electrical and fiberglass parts are not returnable. Please be sure you want them before ordering!!

All returns or exchanges must be received within 10 business days from the date the RMA is issued! Any returned items that do not follow the most general guidelines will be returned and no credits will be issued.

Order Cancellations Or Changes

Please be sure you want something before you order it! In the unfortunate event that you have to cancel your order with us or change an item after your order has been placed, please be aware that in some situations an item has to be ordered from our distributors. Once your item has processed and shipped to us from the manufacturer or distributor, there is no stopping it!! Cancellation of an item or order at this point will be subject to the above return policy. Post-order size changes will be subject to the appropriate exchange fee. Backorders are handled on a half down, half on completion basis. If you agree to a backorder, we will charge half of the item as a non-refundable deposit. This deposit will be retained as in store credit in the event of a backorder cancellation.

Defective Merchandise

All defective merchandise is warranted by the manufacturer. Returns are subject to approval by the manufacturer. Shipping charges on defective merchandise are not refundable!!